Program Manager - Product Engagement and Customer Advocacy
Pear Deck
This job is no longer accepting applications
See open jobs at Pear Deck.See open jobs similar to "Program Manager - Product Engagement and Customer Advocacy" Hyde Park Venture Partners.We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.
Key Skills
- Data & Analytical Skills: Strong ability to understand and analyze assessment data, providing valuable insights to administrators and teachers.
- Proactive Communication: Excellent communication skills with a proactive approach to managing multiple clients and resolving issues.
- US K12 Education (preferred): Knowledge of the US K12 education system, including the types of academic and non-academic data used for assessments and reporting.
What You'll Do
- Drive Adoption & Retention: Support administrators and teachers in engaging with and effectively using Pear Assessment Data Studio, aiming to drive adoption, activation, and retention.
- Technical Support: Manage escalations and provide empathetic support for technical issues, ensuring high customer satisfaction.
- Training & Best Practices: Deliver online training sessions, create how-to videos, and help section articles to increase teacher adoption and activation. Share best practices within the educator community.
- Process Improvement: Continuously identify areas for process improvement and lead initiatives to enhance team efficiency and customer experience.
- Collaboration & Feedback: Collaborate with Product, Project Management, and Engineering teams to ensure effective escalation and resolution of issues. Share customer feedback to align product development with user needs.
- Customer Advocacy: Identify and nurture customer advocates, building a strong customer community and ensuring their voices are heard within the organization.
Who You Are
- Startup Mindset: Flexible, collaborative, and always eager to learn and try new ideas. Comfortable in a dynamic, fast-paced environment.
- Excellent Communicator: Strong relationship-building and problem-solving skills demonstrated in previous customer-facing roles.
- Shift Flexibility: Willingness to work in shifts to cater to our US clients.
- Process-Oriented: Ability to build and scale support processes while maintaining a high level of customer satisfaction.
- Technical Aptitude: Familiarity with web-based products and tools like Google Docs and Spreadsheets with Data retrieval and analysis skills (e.g., spreadsheets, SQL).
- Educator Background: Experience as an educator, trainer, or business analyst is beneficial.
Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
This job is no longer accepting applications
See open jobs at Pear Deck.See open jobs similar to "Program Manager - Product Engagement and Customer Advocacy" Hyde Park Venture Partners.
