About G2 - The Company

When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People

At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

About The Role

The Implementation Consultant owns the first ninety days post-sale of the customer relationship for G2 customers who purchase Buyer Intent, and is responsible for working with customers to lead them through the onboarding and implementation process, setting them up for long-term success with G2. The Implementation Consultant should demonstrate a high level of professionalism, attention to detail, strong project management capability, technical problem-solving ability, and excellent communication skills. Implementation Consultants help customers derive value from G2 products, often requiring technical knowledge of a customer’s systems to ensure integrations work effectively or to identify creative solutions that deliver value.

This is a hybrid, in-office role requiring two days per week. The role will primarily support EMEA customers, with additional coverage for AMER clients, and follows EMEA shift hours from 2:00 PM IST to 11:00 PM IST.

In This Role, You Will:

Responsibility Area: Leads and executes onboarding activities

• Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product

• Problem-solve with customers to get the G2 product integrated and delivering value in the customer environment, sometimes finding creative solutions in the customer system

• Use extensive knowledge of integrations and related go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for them

• Manage a portfolio of accounts with varying project statuses

• Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion

• Conduct client training sessions to ensure understanding of product and G2 resources

• Drive key milestones meetings, and manage the escalation process when customers are off-track

• Provide ongoing, on-demand support for integrations, insights, and data mapping, for customer accounts after initial onboarding

• Collaborate with Sales, Account Manager, Customer Success Manager and other roles to ensure smooth handoff and knowledge sharing

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

• 3 - 5 years of customer service, customer support, sales engineering or project management experience in a B2B environment

• Ability to problem-solve technical issues with customer systems

• Outstanding presentation and communication skills

• Proven project management, follow-up skills and attention to detail

• Ability to build rapport and collaborate with others within the company and externally

• The ability to learn quickly and work independently in a fast-paced environment

• Experience with B2B marketing and sales tools (e.g. salesforce, hubspot, segment)

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.

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How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.

Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice.