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Customer Integration Engineer

FourKites

FourKites

Customer Service
Chennai, Tamil Nadu, India · Chennai, Tamil Nadu, India · Remote
Posted on Thursday, June 27, 2024

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is looking for an experienced Customer Integration Engineer who will work directly with our Fortune 100 customers to handle implementation and integration of our innovative tracking software within existing systems, such as JDA, Oracle, SAP, etc.

This customer facing and hands-on technical position requires working in a team and as an individual, contributing to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation.

What you’ll be doing:

  • Customer-facing technical project lead, working directly with customer’s business and technical contacts during all phases of project lifecycle
  • Lead customer-facing technical design discussions, gathering client requirements and mapping them into a solution for deployment
  • Responsible for the successful execution of the integration workstream on implementation projects with new and existing customers
  • Drive best practice recommendations around setup of integrations and data transmission
  • Document customer’s integration requirements and be able to translate details between business users
  • Lead integration testing effort in partnership with customer
  • Partner with Implementation lead to proactively raise and mitigate workstream risks
  • Active participant in growing best practice offerings, develop documentation and sharing knowledge with internal and customer teams

Who you are:

  • Proficient knowledge writing database queries or working with data analysis
  • Proficient in one or more programming languages such as Javascript or Python
  • Expertise in explaining, working with, and troubleshooting common communication protocols (FTP, HTTP, HTTPS, etc.)
  • Understanding of file structures (XML, EDI, flat file, etc.)
  • 3+ years technical consulting or customer facing experience with enterprise-level clients
  • Proven skill with verbal and written communication with both business and technical contacts
  • Experience with technical project delivery - managing scope and timelines.
  • Documentation and white-boarding skills
  • Ability to prioritize work and manage multiple projects and demands simultaneously
  • Ability to work in a face-paced, changing environment
  • Experience with project management concepts and methodologies, including agile
  • Experience in the logistics industry or with Transportation Management Systems or Warehouse Management Systems a plus, but not required
  • Ability to travel up to 10%

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits

  • Medical benefits start on first day of employment
  • 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
  • Home Office setups and Technology reimbursement
  • Lifestyle & Family benefits
  • Annual Swags/ Festive Swags
  • Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)