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BRM Associate, Client Services



Customer Service
Chicago, IL, USA
Posted on Thursday, July 4, 2024

Avant is adding to its Business Risk Management team in Chicago! We are looking for an entrepreneurial, self-driven candidate to join our Client Services group, the team is responsible for the strategic development and oversight of Avant’s bank partner programs. This team relies on strong communication skills, analytical skills, and relationship management skills to execute their day to day responsibilities. Core to the responsibility of each member of the Business Risk Management team is to continually challenge the status quo to ensure optimization of all processes that support the full customer life-cycle - your work will have a direct impact on the bottom line of the business.

What you’ll do

  • Support the management of key bank partner relationships by developing partner-specific subject matter expertise, and being able to both anticipate partner needs and provide the solutions

  • Work directly with bank partners to ensure that both customer-facing operations and internal processes are run efficiently and to specifications

  • Collaborate with cross-functional teams to facilitate implementation of partner-driven initiatives

  • Ensure deployed features or initiatives are working as intended and achieving success metrics

  • Develop and maintain regular reporting process, both internal and external business unit facing, to drive operational improvements

  • Document thoroughly all new processes, procedures, and strategies

  • Manage technology initiatives to optimize performance, both operational and strategic, end to end

Why you’re a fit

  • BA/BS Degree

  • 3+ years of relevant professional experience, with experience in operations strategy, consulting or a client-facing role preferred

  • Demonstrated leadership in delivering results with cross-functional teams

  • Client facing experience and comfortable facilitating group discussions

  • Advanced problem-solving and analytical skills

  • Strong verbal and written communication skills

  • Exceptional attention to detail and organizational skills

  • Must be able to interface effectively with other departments, team members, and external partners

  • Self-confidence, good judgment, and the ability to make sound decisions

  • Ability to handle and execute on complex projects in a fast paced environment with limited supervision and successfully meet established deadlines

  • Entrepreneurial, self-driven, strong desire to develop new skill set

  • Strong skills in MS Excel, PowerPoint, Word and/or corresponding Google applications

  • SQL experience preferred

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

  • Choice of great Medical, Dental, and Vision Insurance Plan options

  • 401(k) Match

  • Unlimited Paid Time Off

  • Flexible Work Environment

  • Generous Paid Parental Leave

  • Lunch Allowance (Fooda) and In-office Snacks

  • WFH Stipends for our Remote Employees

  • Access to LinkedIn Learning for Professional Development

  • No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

  • Summer Fridays

  • Fun In-Office and Virtual Social Events

  • And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.