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Customer Success Analyst

Zengines

Zengines

IT, Customer Service, Sales & Business Development
Posted on Thursday, December 22, 2022

About Zengines:

Zengines is an innovative, AI-based, end-to-end data migration platform that empowers organizations to seamlessly transfer their data and optimize their operational processes. Our cutting-edge, AI-based technology simplifies complex data migrations, enabling businesses to streamline their operations and achieve maximum efficiency.

Job Description:

We are seeking a highly skilled and motivated Customer Success Analyst to join our dynamic team at Zengines. As a Customer Success Analyst, you will play a crucial role in ensuring our clients' success by providing exceptional support and guidance throughout their journey with our platform. This position highly desires a working, proven use of analysis tools (e.g. Excel, SQL, MS Access or other data analysis methods), along with expertise in the Capital Markets industry.

Responsibilities:

  • Collaborate with customers to understand their unique data migration requirements and challenges.
  • Provide expert guidance and support to customers throughout the implementation and deployment of Zengines' data migration platform.
  • Assist customers with data mapping, transformation, and migration tasks.
  • Troubleshoot and resolve technical issues related to data migration processes.
  • Conduct training sessions and workshops to educate customers on the effective utilization of our platform.
  • Build and maintain strong relationships with key stakeholders, including customers, ensuring their satisfaction and retention.
  • Gather customer feedback and communicate it effectively to the product development team to drive continuous improvement.

Qualifications:

  • Bachelor's degree in Business, Finance, or a related field.
  • 3-5 years of experience working for a leading industry vendor, investment/wealth management, or asset owner middle/back-office operations functions. Capital Markets experience is highly desired.
  • Proficiency in tools such as Excel, SQL, MS Access, or other analytical methods, is essential.
  • Strong understanding of data used in investment accounting, trade order management, and performance measurement. Other backgrounds may be considered as appropriate.
  • Demonstrated experience in providing exceptional customer support and managing customer relationships.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues.
  • Strong communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders.
  • Proven ability to work independently and manage multiple customer accounts simultaneously.
  • Capital Markets experience is highly desired, with a solid understanding of financial instruments, investment workflows, and regulatory requirements.

Join our team:

At Zengines, you will have the opportunity to work with a talented team of professionals dedicated to revolutionizing data migration. We offer a competitive salary, comprehensive benefits package, and a flexible work environment that fosters growth and innovation.

To apply:

If you are passionate about data migration, possess the necessary qualifications, and are excited about joining a dynamic and innovative organization, please submit your resume and a cover letter detailing your relevant experience to careers@zengines.ai. We look forward to hearing from you!

Note: Only shortlisted candidates will be contacted.