Job Description

Customer Service Specialist

Location: Warsaw, Targowa 24 (no possibility of remote work)
Form of employment: Employment contract
Working hours: 8:00-16:00 or 9:00-17:00 (optional)

Job description:

We are looking for a dynamic, communicative person to join the team dealing with customer service and technical and administrative support. The person in this position will be responsible for:

• Technical support of the sales department in the field of MOOD Audio, Mood Digital Signage and Aroma devices, preparation of offers, project coordination
• Customer support for MOOD Audio, Mood Digital Signage and Aroma devices
• Preparing devices for installation at customers (testing, programming, documentation)
• Contact and coordination of service technicians
• Preparation of valuations of installations, warranty and post-warranty services and organization of their implementation
• Organization of technicians' work
• VIP customer support in dedicated ITSM or other systems

Requirements:

Essential:

• Native knowledge of Polish
• Knowledge of English at a level that allows for free communication
• Ability to make phone calls and high communicativeness (no pronunciation defect)
• Proficient computer use (MS Office, Internet)
• Ability to work under time pressure, good work organization

• Independence, ability to solve problems quickly

Nice to have:

• IT Knowledge
• Knowledge of audio systems (e.g. connecting speakers, amplifiers, home theater)
• Knowledge of Digital Signage Systems
• Experience working in a similar position
• Knowledge of Linux systems will be an advantage
• Experience working with ERP or CRM systems

Additional benefits to the employment contract:

• Holiday subsidy in the maximum amount allowed in the KP
• Monthly pass refund (commute)
• PZU medical care
• Co-financing of the Multisport Card

A person employed in this position should be fast, cultured and able to cope in a dynamic environment.