Retail B2B Analyst
ShipBob
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Retail B2B Analyst
Location: Remote in India
Shift Timing: 5:30 pm – 2:30 am IST
Role Description:
We are seeking a Retail B2B Analyst to join our team! As a member of the Supply Chain team, you’ll play a crucial role in designing and modifying shipping documents compliant with our retail trading partners. You will conduct ad hoc research and develop reports as required. You’ll become an expert on ShipBob’s B2B data and shipping documents and support our growing internal B2B stakeholders.
What you’ll do:
- Create and design retail compliant packing list, GS1-128 labels, and bill of ladings using custom built and third-party systems.
- Create and maintain comprehensive documentation such as data mappings, process flows, standard operating procedures, and retail compliance requirements.
- Support the Retail B2B Operations team by creating reporting to streamline data retrieval, data entry, and identify exceptions.
- Investigate, resolve, and communicate EDI-related issues to minimize disruptions to business operations
- Become an expert on the data collected at ShipBob related to Retail B2B orders and serve as a resource for other technical resources at the company, and advocate for changes in our WMS if critical pieces of information are not being tracked.
- Perform root cause analysis on critical issues related to processing of B2B orders and escalate issues to the appropriate stakeholders.
- Under the guidance of Supply Chain Management, support and execute projects aimed at improving supply chain processes
- Communicate results of complex investigations and projects to non-technical audiences concisely.
- Maintain and provide exceptional service to internal customers.
- Other duties/responsibilities as necessary.
What you’ll bring to the table:
- 2+ years of professional experience in analytics.
- Excellent research skills and problem solving required.
- Solid communication skills with an ability to collaborate with different stakeholders.
- Intermediate SQL and Power BI skills.
- Advanced Microsoft Excel skills.
- Willingness to learn new software
- Supply chain experience and e-commerce data experience are a plus.
Reports to: Supply Chain Innovation Manager
Perks & Benefits:
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Employee Assistance Program
- Work From Home Allowance
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
- Be Safety Minded. It’s not just talk; it’s the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
