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Title: Senior Product Manager (Technical) - Integrations

Location: Remote in India, requires 3-4 hours overlap with US hours during weekdays.

Role Description:

As a Senior Product Manager (Technical) – Integrations, you will be part of the Sales & Distribution vertical at ShipBob. Our team’s vision is to provide merchants with an easier to plug-in, scalable, automated, and transparent integration solutions. This will make it easy for them to ingest orders from their webstores (Shopify, WooCommerce, Magento etc.) onto ShipBob and enables two ways communication with webstore on order status as it goes through fulfillment process at ShipBob’s end. The key focus area for this SPM will include improving accuracy, reliability and scalability of order ingestion, product sync, inventory sync and tracking sync. You will work with merchants and integration partners to identify gaps in their current experience and fix those by launching relevant features. You will also work closely with our internal stakeholders in Partnerships and Merchant Support teams for roadmap planning, rollout and troubleshooting of issues.

This role is for someone who loves diving into the technical details while also shaping the overall strategy. In-depth knowledge of Shopify integration and APIs is mandatory. Success in this role will rely heavily on both technical prowess and the ability to work with stakeholders (business and technical) to come up with solutions. Scaling our platforms, unlocking innovation, and delivering efficiencies with our partners are key objectives for this role.

What you’ll do:

Run the development and rollout of product roadmap for integrations vertical.
Collaborate closely with Engineering, Design, Product Marketing, Product Operations, Sales and other cross-functional teams to achieve shared objectives.
Help identify key initiatives to accelerate the product and break down initiatives into incremental releases that deliver business value.
Guide research efforts to understand market needs and user pain points to inform product strategy and deliver solutions that meet customer needs.
Leverage data and insights to influence new product development; define and track key performance metrics that measure success of products.
Work with a scrum team of engineers - build a prioritized backlog, run agile ceremonies, and mitigate risks and blockers for the team.
Keep stakeholders and customers informed of roadmap, milestones, and risks.
Additional duties and responsibilities as necessary.

What you’ll bring to the table

Bachelor’s degree.
Total experience of 7 to 9 years with at least 5 years of agile product management experience (or related experience).
In-depth experience of working on ecommerce integration with Shopify is mandatory.
Solid technical knowledge with prior engineering experience is a must.
Established track record of delivering high-quality software products and consistently meeting milestones and business objectives.
Exceptional problem-solving skills.
Relentless user-centricity.
Excellent oral and written communication skills, tailored for diverse audiences.
A systematic and data-oriented mindset.
Ability to influence without authority.
Comfortable with ambiguity.
Exceptional resilience.
A bias for action and willingness to tackle new obstacles.
E-commerce and retail/merchandising experience is a plus.
Start-up experience is a plus.

Reports to: VP, Product Management

Perks & Benefits:

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance
Referral Bonus Program
Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
Be Safety Minded. It’s not just talk; it’s the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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