As Pacesetter’s Award Winner for fastest-growing private companies in 2020 and 2021, RoadSync is on a mission to power commerce anywhere, anytime across the logistics ecosystem with smart, simple, and innovative financial solutions. Our innovative digital platform dramatically reduces processing time and maximizes revenue collection for warehouses, trucks/carriers, and repair/tow operators. With a mission of this magnitude, we’re always looking for top-tier talent to drive us forward.

RoadSync is growing, and so is our team. As a Customer Success Manager (CSM), you will be responsible for ensuring our customers’ success across the US. From pre-sale to roll out, you will engage with customers to onboard and transact quickly, drive adoption, retain our customer base, and expand customer usage of our products. You will also be a key team member in building out our long-term Customer Success approach and process.

If you’re passionate about your customers' success and are looking for a challenge, we’d like to speak with you.

About this role:

To join us as team member, we prefer someone who has worked as a CS analyst or CSM within tech or very similar-B2B/B2B2C technology /SaaS/ Fintech providers. You may also have worked in a similar role.

Some things you’ll be doing at RoadSync…

Drive early adoption, retention, and growth with our customer base
Maximize transactions (volume and value) by delivering best practices for our customers
Become a Subject Matter Expert on how Roadsync’s products work
Act as primary contact to key stakeholders at Customer sites and work closely with the Sales, Product, and Support team
Contribute to ongoing process improvements within the CS team as we continue to grow

We’d love to hear from you if you have…

Experience with Customer Success in a related customer-facing field
Organized, detailed-oriented and passionate about mastering our products
Curious and great at building relationships, both with customers and internally
Proven ability to use metrics as a key driver in reporting and decision-making processes
Self-motivated, driven, and results-oriented with an obsession to keep learning & improving
Comfortable working in an environment where priorities & needs change often
And a few things that are a “plus”:
- Experience with CRM platforms and how they can be used in the CS process
- Experience in the Logistics & Trucking Industry
- Demonstrated contributions in reporting & process improvement

Why you’ll love it here...

RoadSync is a team of passionate research, sales, technical, marketing, design, success, and operations professionals. Our customers ride in the front seat! We are driven by insights from real people that utilize our services. We care deeply about what we’re doing - and bring our best effort daily. We value being a diverse and inclusive team and company. We believe our diversity is what empowers our innovation and success. We are proud of what RoadSync is today, and we are excited to build our future with you!

In addition to joining an innovative and passionate team, you will get:

Competitive compensation package and company equity awarded on day 1!
Medical, dental, and vision benefits - premium paid for employees
15 day PTO policy
Mentorship from successful leaders across the company
401K Plan
Parking benefits while at the office
Catered lunches for those working in the office. We have a love for good food and sharing a meal (even virtually!)
Exposure to the inner workings of a growing company, including open, transparent communication within our team. You will know what is happening and why it matters

RoadSync is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, pregnancy, marital status, or any other legally-recognized protected basis under federal, state, or local law. Every day our team is honored to work with individuals from all walks of life. We aim to build a team that reflects the diversity of our customers. Each individual at RoadSync brings their own perspectives, work experiences, lifestyles, and cultures with them. We believe that a more diverse team creates more innovative products, provides a better service to our customers, and helps us grow and learn as individuals.

Department: Customer Success
Role: Customer Success Manager
Locations: Atlanta, GA
Remote status: Hybrid Remote
Employment type: Full-time