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Customer Success Specialist

RoadSync

RoadSync

Customer Service, Sales & Business Development
Atlanta, GA, USA
Posted on Monday, March 18, 2024
Customer Success Specialist · Atlanta, GA · Hybrid Remote

Customer Success Specialist

No matter where you are in your career, there’s a place for you here. You are empowered to use your voice and help influence the future. This is your chance to do the best work of your career!

About Us and Why We’re Hiring...

As Pacesetter’s Award Winner for fastest-growing private companies in 2020 and 2021, RoadSync aims to power commerce anywhere, anytime across the logistics ecosystem with smart, simple, and innovative financial solutions. Our innovative digital platform dramatically reduces processing time and maximizes revenue collection for warehouses, trucks/carriers, and repair/tow operators. With a mission of this magnitude, we’re always looking for top-tier talent to drive us forward.

RoadSync is growing, and so is our team. As a Customer Success Specialist (CSS), you will be responsible for turning sales into revenue for our customers across the US. From pre-sale to roll out, you will strategically engage with customers to onboard quickly, drive adoption, retain our customer base, and expand customer usage of our products. If you’re a goal-oriented, empathetic team player with a passion for your customers and are looking for a new challenge, we’d like to speak with you.

About this role:
To join us as our CSS, you will have worked as a CS analyst or specialist within tech or a very similar role —B2B/B2B2C technology /SaaS/ Fintech providers. You may also have worked as a Client Success Specialist, Account Manager, or similar role.

Some things you’ll be doing at RoadSync…
● Drive early adoption, retention, and growth with our customer base
● Maximize transactions (volume and value) by delivering best practices for our customers
● Become a Subject Matter Expert on how Roadsync’s products work
● Act as primary contact to key stakeholders at Customer sites and work closely with the Sales, Product, and Support team

We’d love to hear from you if you have…
● Experience with Customer Success or Account Management at small business and mid-market level
● Organized, detailed-oriented and passionate about mastering our products
● Friendly and great at building relationships, both with customers and internally
● Self-motivated, driven, and results-oriented with an obsession to keep learning & improving
● Enjoy working in an environment where priorities & needs change often
● And a few things that are a “plus”:
○ Experience with CRM platforms and how they can be used in the CS process
○ Experience in the Logistics & Trucking Industry

Why you’ll love it here...

RoadSync is a team of passionate research, sales, technical, marketing, design, success, and operations professionals. Our customers ride in the front seat! We are driven by insights from real people that utilize our services. We care deeply about what we’re doing - and bring our best effort daily. We value being a diverse and inclusive team and company. We believe our diversity is what empowers our innovation and success. We are proud of what RoadSync is today and excited to build our future with you!

In addition to joining an innovative and passionate team, you will get:
● Competitive compensation package and company equity awarded on day 1!
● Medical, dental, and vision benefits - premium paid for employees
●RoadSync employees enjoy three weeks (15 working days) of PTO annually

● Energetic, fun office environment in Midtown Atlanta
● Mentorship from successful leaders across the company
● 401K Plan
● Parking benefits while at the office
● Catered lunches for those working in the office. We love good food and sharing a meal (even virtually!)
● Exposure to the inner workings of a growing company, including open, transparent
communication within our team. You will know what is happening and why it matters

RoadSync is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, pregnancy, marital status, or any other legally recognized protected basis under federal, state, or local law. Every day our team is honored to work with individuals from all walks of life. We aim to build a team that reflects the diversity of our customers. Each individual at RoadSync brings their own perspectives, work experiences, lifestyles, and cultures with them. We believe that a more diverse team creates more innovative products, provides a better service to our customers and helps us grow and learn as individuals.

Department
Customer Success Specialist
Locations
Atlanta, GA
Remote status
Hybrid Remote
Employment type
Full-time
Customer Success Specialist · Atlanta, GA · Hybrid Remote

Customer Success Specialist

No matter where you are in your career, there’s a place for you here. You are empowered to use your voice and help influence the future. This is your chance to do the best work of your career!

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