Analyst, Platform Performance

About Leap:
Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

Come take this leap with us. Your ideas, thinking, and voice are wanted.

The Role:
The Analyst, Platform Performance is responsible for monitoring, optimizing and analyzing the business across our stores and brands to summarize and drive performance across all key performance indicators, including sales and customer experience. The primary focus of this role is providing performance data and suggesting actionable insights to our Retail, Platform Operations, Customer Success and Merchandising teams. The ideal candidate will have a strong background in retail operations, and understanding of how to drive sales through effective performance strategies and action plans.

Role Location:
This role is based in New York City. We have a hybrid office culture with an expectation to be in-office 3 days a week.

Key Responsibilities:
Performance & Analysis

• Support and coordinate projects aimed at improving store performance, KPIs and labor management
• Prepare analysis and reporting to understand KPIs to inform training, operations and field leadership on strategies to improve performance
• Maintain and evolve employee dashboard, scorecard and KPI dashboards
• Partner with the Analytics team to develop reporting to support understanding and informing the organization on retail performance
• Support the creation of call agendas and templates
• Monitor and evaluate the labor program to improve effectiveness
• Join brand facing calls to assist the Retail teams in delivered business analysis

Cross-Functional Partnership

• Work closely with the field leadership team to develop reporting and analysis to support business driving initiatives
• Collaborate with field leadership and customer success to create an environment that fosters feedback to generate continued process improvements
• Develop cross-functional partnership with various teams across the organization to share information and align on strategies

Key competencies & attributes for success

• 2+ years experience in retail operations management or retail finance
• Strong analytical skills
• Great communication skills, both written and verbal
• Strong problem solving skills and attention to detail
• Advanced knowledge of retail fundamentals such as retail calendars, sales/traffic dynamics and the basics of retail operations
• Working knowledge of modern brand retail and/or ecomm, e.g. DTC and customer experience.
• Ability to thrive in a dynamic, high growth business environment
• Strong attention to detail and ability to operate “in the weeds” without losing sight of the big picture

Salary Range Transparency
A reasonable estimate of the current base salary range for this position is $70,000-$80,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

Employee Benefits: What We Offer
Leap offers a competitive total rewards package, which includes:

• Healthcare benefits (medical, dental, vision)
• Hybrid work culture (NYC and Chicago office locations)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program

Leap EEO statement
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants.