Make your next big move


Customer Support Specialist



Customer Service
Tallinn, Estonia
Posted on Saturday, November 11, 2023

We're lucky to have an awesome, lively, and creative community from all around the world. Our community is like a treasure trove and is a resource for all users, joining forces to share, learn, and chat.

Knowing that the key to growth is in a high-performing customer success team, we're expanding our support team to ensure the satisfaction of both our customers and our potential customers.


  • Answer customer support questions: Provide prompt and helpful responses to customer inquiries through chat and community channels, resolving their issues and ensuring a positive customer experience.
  • Engage with the community: Monitor and engage with our community platform, including forums and social media groups, to create a welcoming and supportive atmosphere. Facilitate discussions and assist community members.
  • Schedule community webinars: Plan and execute webinars and virtual events for the community, covering product updates, best practices, and educational topics, to enhance engagement and knowledge sharing.
  • Create content and tutorials: Develop comprehensive written and video content including text-based and video-based tutorials, guides, FAQs, and product documentation to assist customers and community members in using our products effectively.
  • Gather user feedback: Collect and analyze customer and community feedback to identify trends and common issues. Provide valuable insights to our product and development teams for continuous improvement.
  • Collaborate with the team: Collaborate with the revenue, product, and development teams to share customer insights and ensure alignment on product development and communication strategies.


  • Fluent in English.
  • Excellent written and verbal communication skills, with a strong ability to deliver complex information clearly and concisely.
  • Proven creative problem-solving approach and strong analytical skills.
  • Strong desire and ability to move up within a sales organization.

Preferred qualifications:

- 2,3 years of support experience, with a history of exceeding satisfaction targets

- Direct B2B selling/support experience; SaaS and cloud experience preferred.

- Aptitude for learning the product and technical concepts/terms (Technical background in engineering, data science, computer science, or MIS a plus).

- Self-motivated; entrepreneurial spirit.

- Comfortable working in a fast-paced dynamic environment.

- Comfortable working with a remote-first team.