We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As a Client Support Specialist, you will be responsible for providing professional support services to our external and internal clients and ensure a high level of customer satisfaction. It will be your job to determine client requirements and ensure they are delivered in a timely fashion using a combination of technical tools and resources.

You will be an integral member of our account management team working with others in the department and you will be expected to quickly develop proficiency with all ParkMobile products and tools which will allow you to deliver effective client service for all clients as well as be able to communicate seamlessly with team members within the client services department.

How to make an impact

• Provide excellent operative support to new and existing clients

• Proven experience in maintaining and updating parking rates, zone updates, and user account updates and the following tasks:

  • Merchant of Record changes

  • Payment Processing changes and troubleshooting

  • Transaction Fee changes and troubleshooting

  • Supplier Setup

  • Integrations setup and troubleshooting

  • Reservation events creation and setup

• Maintaining engagement with clients post setup

• Investigate any potential issues by analysing client transactions and feedback

• Identify when escalation is needed, and obtain necessary information from the client

• Write and update how to articles for the knowledge base in conjunction with the Client Support trainer

• Support other ParkMobile teams by completing requests in a timely manner

• Other duties as assigned

About you

• 3-5 years of client service experience

• Proactive, detail-oriented, problem-solver who is committed to accuracy and meeting deadlines

• Ability to provide courteous, professional and empathetic support while following company guidelines and best in class standards

• Possess sense of urgency and the ability to ask appropriate probing questions to ensure the complete nature of a request is well defined

• Ability to adapt quickly and handle stress in difficult situations

• Project management experience is welcomed, but not required

• Experience implementing new clients

• Experience troubleshooting with smart phone/mobile apps and other general technical issues

• Experience troubleshooting payment errors and working with payment processors and internal teams effectively

• Exceptional computer skills and the aptitude for learning new systems.

• Experience using Google Drive, Microsoft Office and Zendesk

• Excellent written and verbal communication skills

• Parking industry experience is welcomed, but not required

Your background

• Strong interpersonal skills.

• Strong work ethic.

• Solution oriented and result driven.

• Excellent verbal and written communication skills

• Self motivated

• Curious mindset

• Ability to manage a variety of projects with differing due dates

This role is based in Atlanta

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Department

Parking

Locations

Atlanta

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