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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

The Payments Solution Consultant is a high-impact, critical role within the Payments Business Unit (BU) that serves as the Payments Subject Matter Expert (SME) for the North American Sales organization across Arrive. This role is crucial for driving strategic growth by focusing on the high-value transition to our preferred payments operating model for customers in the Urban Mobility services sector.

You will engage extensively across multiple Arrive Business Units in the United States and Canada to support Account Managers in existing client relationships and collaborate with New Sales Teams on prospective clients. Your immediate priority is to engage directly with internal stakeholders and external clients to articulate Arrive's superior payments value proposition. This involves conducting deep-dive discovery, quantifying cost savings through financial modelling, and explaining how we can resolve key payments pain points for our clients in both Mobile Paid Parking (MPP) Card Not Present and the Unattended Card Present environments.

How to make an impact

• Act as the primary payments expert for the Sales and Account Management teams, defining the value proposition and leading strategic conversations to drive the adoption of Arrive's high-value payments operating model

• Serve as a key liaison between the Payments business unit and client-facing teams (Sales, Account Management, Customer Success) to ensure payments value is understood and communicated consistently across BUs and geographies

• Lead complex client conversations, conducting in-depth discovery sessions with customer finance and operations teams to understand their current payments landscape, pain points, specific processing needs, and settlement and reconciliation reporting challenges

• Provide expert payments content and validation for high-stakes RFPs, proposals, and commercial contracts, and collaborate with Product Marketing on creating sales enablement materials

• Conduct targeted training sessions for the cross-BU Sales and Account Management teams to elevate their foundational payments knowledge and improve qualification and objection handling effectiveness

• Collaboratively work with account representatives, new business developers, and executive leadership across the organization to progress deals in line with strategic sales plans

About you

Your experience will be a blend of deep payments expertise and strong consultative sales acumen.

Your background

• Minimum of 4 years of direct experience in a client-facing role such as Sales Engineering, Solutions Consulting, or Sales Support within the Fintech or Payments industry

• Payments SME (Required) - Proven knowledge of the entire payment card lifecycle, with specific expertise in high-value payment models (e.g., MoR/PayFac), interchange, acquiring, and compliance

• Exceptional cross-functional and client-facing communication skills with a proven ability to engage and influence stakeholders across multiple business units and client organizations

• Strong consultative skills with proven ability to perform needs analysis and translate technical features into business value

• Strong strategic thinking and process documentation abilities, focusing on creating scalable workflows.

• Demonstrated analytical skills with experience supporting financial tracking and ROI preparation

• Strong strategic thinking, comfort working effectively in a team environment, and high intellectual curiosity regarding the global payments ecosystem

• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels

• Be comfortable working with globally distributed teams

• Ability to travel across USA and Canada

Department

Payments

Locations

Atlanta

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