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Onsite Warehouse Support Specialist

ShipBob

ShipBob

Customer Service
Grapevine, TX, USA
Posted 6+ months ago

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

  • Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
  • Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
  • Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Warehouse Support Specialist

Location: 2425 Esters Blvd, Grapevine, TX 76051

Hours: 8am- 430pm est, M-F

Compensation: $24.00 an hour

Role Description:

This is an incredibly important position that helps to monitor inbound / receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective.

What you'll do:

  • Resolve Merchant Facing Requests around WRO and URO related issues.
  • Work directly with onsite partners to resolve merchant concerns and escalations.
  • Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
  • Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
  • Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
  • Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
  • Update and manage all BOL requirements.
  • Generate and log all IPP Shipments going out of the HUB site to its final destination.
  • Check in and check out drivers for all IB and OB activity coming in and out of the facility.
  • Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
  • Support OM and partner in the promptly resolution of Jirra tickets and Merchants Escalations.
  • Additional duties and responsibilities as necessary.

What you’ll bring to the table:

  • Ability to work independently without direct supervision onsite.
  • Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
  • Possess effective communication skills, both verbal and written.
  • Display reading comprehension skills.
  • Excellent attention to detail.
  • Ability to multi-task and perform during high pressure and fast changing situations.
  • Ability to lift 40 lbs without any heal limitations.
  • Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
  • Able to bend, stoop, reach above, and push/pull frequently.
  • MHE certified in Pallet Jack, Pacer, Reach, Sit Down.

Classification: Non Exempt

Reports to: HUB OM and Regional Director of HUB Operations

Perks & Benefits:

  • Medical, Dental, Vision & Basic Life Insurance
  • 401K Match
  • Variety of voluntary benefits, such as: short term disability
  • Weekly paychecks & Wage Progression Program
  • KinderBob Daycare Stipend program
  • Paid Time Off & Sick Time Off
  • Referral Bonus Program
  • Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

  • Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
  • Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
  • Be Safety Minded. It’s not just talk; it’s the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.